Terms & Conditions

Cherrytree Shutters ltd warrant that our shutters will be defect free in materials and workmanship for as long as the original purchaser owns the shutters and all the shutters remain in the property of which they were first installed exclusively from original materials and components. The warranty will start from date of install.


Warranty is exclusive and in lieu of all other obligations liabilities or warranties. Cherrytree Shutters Ltd will not be held liable for accidental or coincidental damages or for any expenses associated with such damages. Repairs/remakes of defective products are the sole remedy under this warranty and in no event shall Cherrytree Shutters be liable for costs to remove and install the product. Repairs will be made only with like for like or similar parts. This warranty does not include shipping charges/cost of labor involved in measuring and installation.

The warranty does not cover any condition of all damage to the shutters or window from any unauthorised repairs, accidents, alterations, miss use, abuse, act of God, motorised devices, wear and tear or failure to follow our instructions with respect to measurements installation cleaning or maintenance. Improper/inappropriate or an authorised replacement parts repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window or to damage to the window frame glass or window area. Cherrytree Shutters are not able to guarantee exact matches on subsequent orders. Returns cannot be authorised due to these normal variations.

All of the warranties both express and implied expressly disclaims this warranty excludes all liability for consequential or incidental damages from any cause whatsoever.

Once you have signed the contract of purchase and pay a deposit, you enter a legal obligation. The deposit is non-refundable unless we cannot physically install shutters into your windows due to specification factors. The deposit is to be paid on or before we order the shutters and once the order is placed cannot be changed. Please be aware that you are signing to say you completely agree with the options and specifications you have chosen and that you give us permission to order your shutters, The final balance is to be paid on the date of installation.

It is the customer’s responsibility to ensure that the window area is clear on the day of survey and installation. If the area is not clear and a member of staff from Cherrytree has to move any furniture/ornaments, we will not be liable for any damage.

We estimate the lead time to be between 10 and 12 weeks from the point of the survey. This can be longer if the shutters in question requires technical Drawings. There may also be a delay due to shipping and logistics. Cherrytree does not hold any responsibility for delays with couriers.

It is possible to remove shutters to repair Windows or replace windows, however, there will be a charge for uninstalling and reinstalling the shutters Cherrytree will not guarantee that the shutters will fit as they did and it may be possible that the shutters will have to be modified which will incur a charge for labor.

Cherrytree will only guarantee shutters if they have been surveyed for the actual window/recess that the shutters are due to be installed into. The window/recess must be in its finished state and cannot be altered or changed in any way from the date of survey.

If I customer requests we survey windows that are similar to the ones that they will be installed into, the customer will be liable for the shutters and I still have to pay the full balance if shutters do not fit and or will be charged for modifying the shutters.

Colour Fastness – 5 Years

Structure – 5 Years

Hardware – 5 Years

Chaulk/Finishing – 5 years

Finance terms and conditions

Click here to view the Finance terms and conditions.